Returns, Refund and Cancellation Policy
We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge, packing charges and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the order number, your name, name of the product and the reason why you are returning the goods.
How to customers communicate that they want to return the goods?
The customers communicate to us on returns through an email to info@naturrel.com or by phone with a call to our support number +91 81550 31555.
What if there’s a delay in the post, and the goods reach you after 30 days?
We issue a no quibble refund / replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we address the issue on a case-by-case basis.
Where should customers send their products for returns?
For product returns, customers should send the product(s) to their below mentioned fulfillment centers.
Jaaz Corporation Pvt. Ltd.
19/4, Dev Industrial Estate,
Near Gorwa Water Tank
BIDC Gorwa, Vadodara,
Gujarat – 390016
Ph – +91 81550 31555
Do you refund customers for postage expense of returning the goods?
No. We do not refund users for postage expense incurred for returning goods.
What is your replacement guarantee?
We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Returns for refund must be received back into the warehouse within 15 days from the date of purchase. When returning goods, please quote the order number, your name, name of the product and the reason why you are returning the goods.
In a few cases, we ensure that pickup is arranged at the earliest, and we ship the replacement as soon as we receive the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.
When are returns not possible?
Returns are not possible in the following cases:
- Used products
- Return request is made outside the specified time frame.
- Products with tampered or missing serial numbers, including price tags and labels
Can I return a part of my order?
Yes a part of the order can be returned. If you have ordered multiple items, you can request a return for a part of the order. However, shipping charges will be borne by the customer. Returns must be received back into the warehouse within 15 days from the date of purchase.
When are refunds provided?
Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
I have requested a replacement. When will I receive it?
A replacement is sent to the customer when the product that needs to be replaced is returned from the customer, and courier details are shared with us. The replacement of parcels will reach the customers within 5-7 working days from the date of shipment.